The guiding principles of leadership with Nicole Sheffield.
How does a 212 year old institution become so comfortable with change while staying true to who they are? One key is designing the right culture to enable growth, innovation and reinvention. The other is having the right people – those who build up your organisation’s culture and make good on its Purpose.
Nicole Sheffield is our guest on this week’s Catalyst Conversations talking sustainable change, equity and inclusion and a whole host of thoughtful insights.
Conversation highlights (Show notes)
Bringing Auspost into the digital age
The consumer trends of a country facing COVID-19
E-commerce acceleration in a locked-down world
Guiding principle: Always make the customers’ lives better
Guiding principle: Be comfortable with change
Guiding principle: ‘Always have one nostril above water’
Aligning your people to your principles
‘Pushing the envelope’ in a 212 year old institution,
The difference between ‘customer responsive’ and ‘customer obsessed’
Effective transformation, enabled through culture
Designing culture to solve problems and unlock opportunities
Growing up as a first generation Australian
Making more space for women in leadership roles
The tangible value of diversity
Advice for Nicole’s younger self
Watch the teaser or listen to the full discussion, rate, review and subscribe below:
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Effective leadership from a distance is more critical than ever for organisations looking to unite, energise and get the most out of their people. So what do leaders need to thrive right now? Check out our blog for a deep dive on our LEAP leadership model or start a conversation with us at hello@weareunity.com
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